SHIPPING & DELIVERY
Shipping Policy
We are pleased to offer shipping within the United States via FedEx, USPS, and UPS.
Orders are usually shipped within one business day of being placed, pending availability and credit card verification.
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Shipping costs are calculated based on the weight of your order and the shipping destination.
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We offer the following shipping options:
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Standard: Delivery within five business days.
Expedited: Delivery within three business days.
Priority: Delivery within one business day.
Please note that delivery times are estimates and may vary due to factors such as weather and holidays. We are not responsible for any delays caused by the shipping carrier.
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If you have any questions about our shipping policy, please contact us at orders@montealtocoffee.com
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Return & Exchange Policy
We want you to be completely satisfied with your purchase.
If for any reason you are not satisfied, you may return the item(s) within two days of receiving your order for a full refund or exchange.
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To be eligible for a return or exchange, items must be in their original condition, including all lables and packaging. We do not accept returns or exchanges on items that have been altered or opened
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To initiate a return or exchange, please contact us at returns@montealtocoffe.com to request a return authorization number. We will provide you with instructions on how to return the item(s).
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Return shipping costs are the responsibility of the customer. We recommend using a traceable shipping method and keeping the tracking number for your records. We are not responsible for lost or damaged returns.
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Once we receive your return, we will process it within three business days. Refunds will be credited to the original payment method, and exchanges will be shipped at no additional cost.
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If you have any questions about our return policy, please contact us at returns@montealtocoffee.com.